Top BPO Benchmark Survey Results
2017 Benchmarking Survey of Top BPOs - Second Annual SurveyFind out the full story from results of the interviews with 50 top Business Processing Outsource (BPO) executives on how their companies manage new complexities in document processing in the ever-expanding outsourcing landscape. The survey, underwritten by Parascript, was conducted by Lead to Market Research via phone interviews. Research revealed that 80 percent of those surveyed are turning to automation to remain competitive. “In response to industry growth and pressures to address increased document complexity, BPO leaders are looking to provide new service offerings with the most efficient high volume transaction processing,” said Mark Gallagher, Vice President of Sales at Parascript. Study result highlights include:
- Top priorities for BPOs in 2018 for document processing include 40 percent focused on increasing revenue through new customer acquisition and 32 percent increasing revenue from new service offerings.
- 79 percent of BPOs are under pressure to lower the price of existing services from their current customers
- 64% of BPOs surveyed are considering artificial intelligence to enhance their data capture