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Parascript Careers

IT Support Specialist

Contact Us

Parascript, LLC
(303) 381-3100

Sales Department
Email Sales

International Sales
Email Sales

Technical Support
Email Support

Send a Message

Contact Us

Parascript, LLC
(303) 381-3100

Sales Department
Email Sales

International Sales
Email Sales

Technical Support
Email Support

Send a Message

Request a Demo

Parascript

Parascript is a privately held Colorado software company located in Boulder County and we are seeking a motivated IT Support Specialist to join our team.

Parascript is a pioneer in applying AI to solve complex document automation problems., We automate a range of processes that involve over 100 billion documents annually with savings of over $1B each year.  Parascript routinely solves complex document automation tasks for marque clients such as Citi Bank, IBM, NCR, Fiserv, and Deloitte. Clients like these choose Parascript when only an optimized solution with the highest levels of reliable automation will do.  Parascript offers its technology both as software products and as software-enabled services to our partners. Our BPO, service provider, OEM, and value-added reseller network partners leverage integrate, and distribute our software in the U.S. and across the world.

The primary focus of this position will be to provide strategic and tactical support to a fast-paced, small organization and drive the operations of the IT department to align with the company’s overall business objectives.  This is an entry-level position, which supports internal employees and the IT Manager for the day-to-day IT functions. The qualified candidate will possess a strong drive regardless of the obstacles, to successfully troubleshoot IT tasks that are critical to the success of the business.

Key Responsibilities:

  • Takes responsibility for solving internal employee IT service requests. Escalates severe and/or complex issues to appropriate IT team members when needed. Follows up on incidents and requests to verify end user resolution and satisfaction.
  • Add/Edit/Remove users in Active Directory and other systems as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software and networked peripheral devices.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Schedule and setup Zoom company meetings.
  • May occasionally help with light bulb replacement, server room cleaning, old and broken equipment recycling.

Hardware

  • Build and work on Desktops and Laptops. Troubleshoot error codes and replace faulty hardware.
  • Resolve issues with printers, fax machines and employee accessories. I.E. mice, keyboards, headsets.
  • Assists with network and server administration under the direction of the IT Manager.

Cloud Applications

  • Administration of Office 365 and Dynamics CRM users
  • Setup Teams and Outlook software on computer and mobile devices.
  • Administration for Cloud Spam filter.
  • Manages File Sharing software.
  • Manages VoIP in the cloud.
  • Software license management.

Qualifications & Experience Requirements:

  • College degree preferred or equivalent combination of technical school/education/experience.
  • Excellent technical knowledge of PC and Printer hardware.
  • Hands-on hardware troubleshooting experience.
  • Ability to conduct research into PC issues and products as required.
  • Ability to effectively prioritize and execute multiple tasks in a fast-paced environment.
  • High level of self-motivation, self-starter and able to work with minimal supervision.
  • Excellent written and oral communication skills.
  • Strong interpersonal skills and the ability to communicate professionally with customers and co-workers.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Ability to lift up to 50 lbs.

Don’t miss the opportunity to help grow Parascript and take advantage of our competitive salaries and excellent benefits.

PRINCIPALS ONLY – NO RECRUITERS, OR TEMP FIRMS.

Applications will be accepted only through our on-line application system on our website.

We are an Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/Veterans/Disabled