Until recently, intelligent automation was a joke. Most of the tools were not very intelligent. They addressed tasks not processes, and they automated little because they had limited application and required human assistance. Now intelligent process automation worth its name is achievable with the combination of RPA, intelligent capture, AI and next generation process automation. RPA automates tasks, intelligent capture digitizes content to feed RPA, AI makes both RPA and intelligent capture smarter. Next gen process automation orchestrates and manages all the pieces in the process.
- What are differences among the various intelligent automation technologies?
- How should I combine these technologies?
- How should I roll them out over the next few years, manage and govern them?