Alan Pelz-Sharpe at Deep Analysis is on a mission to prevent organizations from making mistakes by backward thinking, whether it is from taking a “technology first” perspective or relying too heavily on simplistic frameworks to make vendor selections, there are a lot of worst practices to avoid. Even in an age where there is a […]
Is Your BPO Taking Advantage of the Latest Technologies?
For companies with high volume document processing needs that are either processing in-house or outsourcing these tasks, it’s worth examining the level of automation currently used and if AI and machine learning are even under consideration.
Services Fragmentation Puts BPOs at Risk
BPOs with services fragmentation are increasingly at risk since they have often electing to procure technology on a project-by-project (a.k.a., client-by-client) basis, but there are approaches to overcome this fragmentation.
What BPO Clients Consider When Outsourcing
Outsourcing to reduce cost is one important reason for selecting a Business Process Outsourcer, but it’s not enough as companies look to their BPOs for additional services.
BPOs Meet the Competition
BPOs that provide document processing services face new competition, and if they are not prepared to respond, their viability may be at stake.
Value Creation in Document Processing: Top BPOs and Their Clients Surveyed
Top BPOs and their clients provide insights into their document processing challenges and overcoming their data quality hurdles.
Trends in Outsourcing: Improving Efficiencies in Document Processing Automation
Operational improvements resulting in cost reductions and greater efficiency are being driven by automation technologies.
SIG Webinar: Value Creation – Interview Results from the Top BPOs and their Clients
Upcoming SIG Webinar on Value Creation – summarizes the results of an interview survey of 100 of the top BPOs and their clients.
BPO Challenges & Opportunities: Document Processing in 2017
BPO Document Processing Survey results identifies challenges BPOs face and where BPOs expect the industry to be headed through 2017.
Automation Offers Risk Reduction Strategy
Article considers the strategic importance of automation to shelter the business from fluctuations in labor availability, increases in labor costs, civil unrest, natural disasters, and regulatory uncertainty.
Sourcing Industry Group Hosts Webinar for BPOs
This webinar provides empirical benchmark results that explain how to best take advantage of BPO opportunities, help ensure relevancy to the market and move ahead of the competition.
Technology Too Good To Sell
New market needs and competition play an integral role in a BPO’s decision to adopt new technologies. Adopting and implementing new technology leads the service provider down a path of risk, and this has to change.