Using automation and standardization, the level of automated claims adjudication continues to move further into the upper 90%. Yet when it comes to handling the all-important attachments that often accompany claims, the industry still primarily operates in the realm of paper, fax, and PDF. Interoperability holds promise, but remains elusive and is likely years off. How can AI, combined with recognition technologies and machine learning allow us to rethink what we can accomplish today, and in our budget, to speed processes and reduce costs?
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