BPOs: How to Stay Ahead of the Competition

About the Sourcing Industry Group (SIG) Webinar

To run a competitive BPO operation that offers document capture and related services, BPOs must take advantage of two major opportunities.

First, the best operations are running their shops dramatically more efficiently using a combination of capture technologies combined with effective financial management, process, workforce and operations approaches.

Second, the most successful operations are moving to proactively address the changing needs of their customers, particularly multi-channel remote ingestion, Not In Good Order—NIGO—processing and case management, as well as repository management. This webinar provides our empirical benchmark results that explain how to best take advantage of these opportunities, help ensure you remain relevant to your market and move ahead of the competition.

SIG Webinar Panelists

Panelists for the upcoming webinar are Rich Medina and Greg Council. Rich Medina is the Co-Founder and a Principal Consultant at Doculabs, has consulted across a wide range of industries including insurance, financial services, utilities and government.

Greg Council is the VP of Marketing and Product Management at Parascript. With over 15 years of experience, Greg specializes in bringing products to market in the document capture, enterprise content management, and business process management markets.