As an established Business Process Outsourcer (BPO)
founded over forty years ago, this Inc. 5000 company has
widely expanded its service offerings, staff and facilities.
Today, it is one of America’s fastest growing privately held
Record successes in offering competitive medical
claims, medical bills and accounts payable processing
made it necessary for the BPO to examine its high manual
data entry costs and revisit the effectiveness of its existing
document capture platform.
Due to rapid growth, the company experienced significant
data entry costs and the existing document processing
platform lacked the necessary capabilities to handle the new
variety, complexity and volume of documents.
Challenges and Solution
The company could not process faxed documents, for
example, due to image quality complexities that included
different resolutions, sizes and the interference of form
structure and actual data elements. Some forms also had
handwritten information, which had to be handled differently.
In addition, accuracy was an ongoing challenge that further
increased costs for verification.
In order to avoid passing costs on to its customers, the BPO
needed to find a technology capable of reducing costs while
simultaneously adapting easily to new customer projects and
document types. To do this, the BPO chose Parascript as its
partner, participating in the Parascript Accelerator Program and reduced its labor costs by 90 percent. Find out how here.
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