white desk with xray, keyboard, mouse and stethescope

When Revenue Cycle Management Goes Rogue

An interesting story of advanced analytics used not to fight fraud, but potentially to enable it, was highlighted when the Justice Department filed a civil complaint of fraud last week against both a health plan and its technology services provider. At the core of this complaint is the accusation that the technology services provider used […]

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The Art of Handling Faxes within Healthcare

Fax machines – a relic of the mid-twentieth century yet they are still going strong due to the ease of use and relative security. Yet when it comes to fax machines within a document-oriented workflow, they present a significant impediment to automation. Nowhere is this more apparent than in healthcare where all manner of documents […]

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ai process

Does a Highly Efficient Process Always Require AI?

Everyone talks about AI (and more appropriately machine learning) as being the silver bullet to the challenge of achieving highly efficient business processes. And on the surface, the excitement and perspectives appear appropriate. After all, machine learning has the ability to see things in data that humans might never notice and automatically perform tasks with […]

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In Healthcare, We’re Dealing with Another Type of Attachment Disorder

Earlier this year, Council for Affordable Quality Healthcare (CAQH) released their 2020 Index which measures the progress of adopting automation for a variety of administrative processes. The upshot is that billions of dollars are being saved by converting manual processes and the data they use into electronic transactions and 2019 increased savings by $20 billion […]

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