Sourcing Industry Group (SIG) webinar for Business Process Outsourcers and Service Providers, “BPOs: How to Stay One Step Ahead of the Competition” was held on, 25 October 2016 at 11 AM ET and recorded for viewing at your leisure.
What the SIG Webinar Is All About
To run a competitive BPO operation that offers document capture and related services, BPOs must take advantage of two major opportunities.
First, the best operations are running their shops dramatically more efficiently using a combination of capture technologies combined with effective financial management, process, workforce and operations approaches.
Second, the most successful operations are moving to proactively address the changing needs of their customers, particularly multi-channel remote ingestion, Not In Good Order—NIGO—processing and case management, as well as repository management. This webinar provides our empirical benchmark results that explain how to best take advantage of these opportunities, help ensure you remain relevant to your market and move ahead of the competition.
SIG Webinar Panelists
Panelists for the upcoming webinar are Rich Medina and Greg Council. Rich Medina is the Co-Founder and a Principal Consultant at Doculabs, has consulted across a wide range of industries including insurance, financial services, utilities and government. Doculabs was founded on several simple principles: impartial recommendations, objectives grounded in benchmark data and a specialization in content-based applications. Doculabs has established itself as a premier consultancy in information management market engaged by most of the Fortune 100 over its 22 year history.
Greg Council is the VP of Marketing and Product Management at Parascript. Greg specializes in bringing products to market in the document capture, enterprise content management, and business process management markets. He has over 15 years of experience in requirements gathering, product planning, competitive/market analysis, product marketing, and channel engagement for both on-premise and SaaS software solutions.
Watch the Webinar Today
DATE & TIME: Tuesday, October 25, 2016 at 11 AM ET
DURATION: 1 hour
If this webinar interests you, you may also find the latest BPO survey analysis useful to you…